Returns & refunds
To request a return, email service@hannahsainsburyki.shop within 30 calendar days of receiving the item. Include your order reference, the item and the reason for your request. Read the eligibility and cost details below before sending a parcel.
| Return request window | 30 calendar days from delivery |
|---|---|
| How to request a return | Email service@hannahsainsburyki.shop for return instructions |
| Change-of-mind postage | Paid by the customer |
| Damaged or incorrect items | See the separate procedure below before paying for return postage |
| Approved refund processing | Within 10 business days after receipt and inspection |
Condition and eligibility
Not yet confirmed. This preview does not accept real orders.
Exclusions
Not yet confirmed. This preview does not accept real orders.
Damaged, faulty or incorrect items
Not yet confirmed. This preview does not accept real orders.
How to send a return
Email service@hannahsainsburyki.shop with your order reference, the item and the reason for the return before mailing your parcel. Customer support will provide the return address and mailing instructions. Keep your proof of shipment. Do not use the business address as a return address unless support confirms it for your return.
Return destination: California, United States. Email service@hannahsainsburyki.shop for the exact return address and mailing instructions before sending an item.
Contact support before mailing a parcel and retain your proof of shipment. The dispatch address printed on a parcel may differ from the return destination.
Exchange requests
Contact service@hannahsainsburyki.shop with your order reference and the item or option you would like instead. The eligibility and exclusions above also apply to exchange requests. Ask support to confirm availability, the return steps and any price or postage difference before proceeding.
Return costs and refund amount
Customers pay return postage for change-of-mind returns.
Original shipping and COD fees: Not yet confirmed. This preview does not accept real orders.
Restocking or other return deductions: Not yet confirmed. This preview does not accept real orders.
Refund method and timing
After the returned item is received and inspected, approved refunds are processed within 10 business days. If a request is declined, support will explain the reason. The payment method and any additional time before the refund reaches you are described below.
Not yet confirmed. This preview does not accept real orders.
Keep your COD payment receipt, order reference and any return tracking details. Contact service@hannahsainsburyki.shop for the status of your request or if an approved refund has not arrived within the stated period. A cash payment at delivery requires a confirmed refund arrangement; it cannot automatically be returned to a payment card that was never charged.
Cancellations
Contact support promptly to request cancellation before dispatch. If the parcel has already been dispatched, ask for the available return or delivery options. Read our COD policy for failed or refused deliveries. This policy does not limit rights that cannot be waived under applicable law.